FOR AGENCY OWNERS SCALING $1M–$5M+

How Your Agency Can Outsource Client Account Management

Join us Live

Live on Zoom

Thursday, July 9 at 1:00 PM ET

You'll get:

  • A clear breakdown of what a Client Account Manager actually does

  • Proven strategies to identify and close communication gaps before clients churn

  • A real-world blueprint showing how an outsourced CAM integrates into your team

  • A step-by-step framework to hand off client relationships smoothly without losing trust

With Taylor McMaster

Founder, DOT & Co. by E2M

With Taylor McMaster

Founder, DOT & Co. by E2M

Join Us Live On Zoom

Thursday, July 9 at 1:00 PM ET

You'll get:

  • A clear breakdown of what a Client Account Manager actually does

  • Proven strategies to identify and close communication gaps before clients churn

  • A real-world blueprint showing how an outsourced CAM integrates into your team

  • A step-by-step framework to hand off client relationships smoothly without losing trust

Are you struggling to step out of the daily client communication grind?

Most agency owners built their business to eventually step out of the weeds. The challenge is, if you're still the main point of contact for every client, you haven't stepped out of anything.

In this practical session, Taylor McMaster will walk through what fractional client account management actually is, how it works inside a real agency, and how to make the transition without losing client trust or momentum.

If you're ready to stop acting as the primary bottleneck and start focusing on what you do best, this sneak peek will show you whether this model is the right move for where your agency is right now.

What You’ll Walk Away With

The CAM Breakdown

What a Client Account Manager actually handles day to day, so those conversations stop running through you.

Churn Prevention Strategies

How to catch communication gaps early, before a slow reply turns into a cancellation.

The Seamless Handoff

A step-by-step way to hand off client relationships without losing trust or momentum.

Agency Readiness Roadmap

A clear read on whether this model fits your agency right now, and where to start.

Meet Our Guest

Taylor McMaster

Founder, DOT & Co. by E2M

Taylor McMaster is the founder of DOT & Company, where she and her team help digital marketing agencies keep their clients happy—and keep agency owners focused on what they do best—with full-service client account management (CAM) services. Taylor is also the host of The Happy Clients Podcast, where she interviews top names in the industry and explores what it really takes to create happy, retained clients in the agency world.